Fixing Failed Reports
Rookie Me Hub offers an extensive range of Reports for Teams, Organisations, Individual Players and Seasons.
These Reports are generated automatically after the completion of a Game (when the Game is ended via Rookie Me Play).
Common reasons why a report isn't appearing
The game is still live
Reports only generate whena game is marked as Complete in Rookie Me Play. If you are experiencing issues, please double-check to make sure the Game status is Complete.
The reports are currently being built
This is by far the most common issue - when a game is marked as Complete, it takes approximately 10 minutes to produce all game reports.
If you access Rookie Me Hub during this time, you will receive an error message saying that the report is not yet ready, and to check back later.
The game data has not yet synced
If you were offline for the duration of your game or at the end of the game, it is likely that the data has not yet synced from your device to our servers. Please ensure you have internet access on your device, open Rookie Me Play and press the button that says Sync Now.
The game data is corrupt
On the very rare occasion, the data recorded for a game by Rookie Me Play is not compiled correctly.
This often occurs if the version of Rookie Me Play that was used is an old version and is out-of-sync with Rookie Me Hub. Generally, these errors will fix themselves within 24 hours, but if you're still seeing this problem after this time, please reach out to Support for more information.
Error types:
- There is no data for this game - This is a backend issue that will need to be answered / resolved by the Rookie Team. Please contact hub@rookieme.com.
- This game has a strange number of periods - This error relates to a backend issue that will need to be answered / resolved by the Rookie Team. Please contact hub@rookieme.com.
- This game does not have any complete periods - This error relates to a game where through either user error or system error, no period has been completed. Please check your game via Rookie Me Play to ensure all periods / the match has been ended. If the problem persists please contact hub@rookieme.com.
- Game time is zero seconds for this game - This error relates to a match where no time has been recorded for any period of play either due to user or system error.
- This game does not have an end point - This error relates to a match where through either user or system error, the match in question has not been marked as ended. Please return to the game in question on Rookie Me Play to ensure the match is marked as finished. If the problem persists please email hub@rookieme.com.
- This match has zero time on field for all players in a given period - This error pertains to a match where all players do not have in a certain period of the game have zero time on field, a complete match must have at least one second for at least one player on the field to be deemed NOT an error.